OUR APPROACH

INITIAL DISCOVERY MEETING

  • Talk with company stakeholders (owners, managers, IT users) to understand business goals, challenges, and priorities.
  • Identify pain points—where technology, communication, security etc. are holding things back.

CURRENT STATE ASSESSMENT

  • Audit existing infrastructure: hardware, software, network, security, cloud, displays.
  • Evaluate processes: workflows, remote access, communication systems, uptime issues.
  • Gather feedback from staff about what works well and what doesn’t.

DEFINE OBJECTIVES & SCOPE

  • Set clear, measurable goals: e.g. reduce downtime by X%, enhance security, improve display engagement, etc.
  • Determine scope of work (which services, what hardware/software, what budget).
  • Agree timelines and priorities.

GAP ANALYSIS & SOLUTION DESIGN

  • Compare current state vs desired objectives to find gaps.
  • Explore solution options: buying vs leasing, upgrade paths, display hardware/software, cloud vs on-prem.
  • Draft a proposed architecture or plan covering services (managed IT/support, internet, security, cloud, displays)

PROPOSAL & PLANNING

  • Present recommendations, cost estimates, terms (purchase or lease), service levels.
  • Work with you to adjust plan so it fits budget, timeline, future growth.
  • Create project plan with milestones, responsibilities, risk management.

IMPLEMENTATION & DEPLOYMENT

  • Procure hardware/software/equipment as needed.
  • Install or configure systems: network, cloud envelopes, security, displays etc.
  • Integrate various systems (internet, VoIP, email, cloud backups, digital displays etc.).
  • Provide training for staff on new tools, processes or displays.

MONITORING & MAINTANENCE

  • After deployment, monitor system performance, uptime, security, display content etc.
  • proactive maintenance (patches, updates, backups).
  • Adjust setup where needed (scaling, configuration tweaks).

SUPPORT & FORMS

  • 24/7 Access to Lodge Support Tickets
  • All Support Tickets picked up within 1 Business Day
  • Urgent Tickets managed within 1 hour
  • Knowledge base of step by step guides for all processes

REVIEW & CONTINUOUS IMPROVEMENT

  • Regular check-ins to measure against the agreed objectives and KPIs (key performance indicators).
  • Solicit client feedback, observe usage, identify new issues or opportunities.
  • Recommend further improvements or upgrades over time.

ONGOING RELATIONSHIP & ADAPTION

  • Stay engaged so Radcomp can anticipate future technology needs or business changes.
  • Offer new services like RadDesign displays, enhanced cloud features, security upgrades etc., as business evolves.
  • Keep evolving the plan—your needs will change, and so should the solutions.