CASE STUDY

CHALLENGE

Bella’s Bistro is a mid-sized, family-owned restaurant located in Melbourne’s inner suburbs. Known for its casual dining atmosphere and local cuisine, the Bistro had experienced challenges with slow service, outdated communication systems, and limited digital engagement with customers.

INEFFICIENT ORDER PROCESSING

Reliance on paper tickets and manual order delivery led to delays and frequent errors.

INCONSISTENT SECURITY

Security systems were minimal, with gaps in monitoring, access control, and visitor management.

LIMITED ONLINE PRESENCE

The existing website was outdated, not mobile-friendly, and lacked online booking or menu features.

HIGH MAINTANENCE COSTS

The restaurant’s aging hardware and lack of centralised monitoring meant frequent breakdowns and unplanned downtime.

SOLUTION

INITIAL ASSESSMENT

  • Conducted a comprehensive on-site audit of IT infrastructure, security, communications, and customer touchpoints.
  • Held discussions with owners, staff, and kitchen management to identify pain points and priority improvements.

SOLUTION DESIGN

  • Managed IT & Support: Full on-site and remote IT support, proactive system monitoring, and scheduled maintenance to reduce disruptions.
  • Website & Online Booking: A brand-new, mobile-responsive website featuring digital menus, reservations, and customer communication tools.
  • Digital Displays (RadDesign): Installed indoor LCD screens displaying daily specials and promotions; added an outdoor LED marquee showcasing happy hour offers.
  • VoIP & Communications: Implemented a VoIP phone system to streamline in-house communications and reservations.
  • Security & Surveillance: Upgraded CCTV system indoors and outdoors, added motion-detected lighting and controlled access for staff-only areas.
  • Cloud Backup & Virtualisation: Implemented cloud-based backup solution with rapid recovery capability; virtualised key server infrastructure for resilience and scalability.

IMPLEMENTATION

  • Deployed and configured digital signage and VoIP devices with full staff training.
  • Launched the new website and integrated analytics tools to monitor traffic and customer engagement.
  • Installed new surveillance cameras and access control panels, integrated into centralized monitoring.
  • Migration of essential data to virtualised cloud servers; scheduled backups and routine system update cycles established.

OUTCOME

  • Faster Service & Order Accuracy: Digital displays allowed staff to see specials instantly, reducing order errors by 40%.
  • Improved Warranty & Uptime: Managed support reduced unplanned hardware issues, with system availability exceeding 99.5%.
  • Boosted Online Traffic & Reservations: Website traffic increased 35% within the first two months; online bookings accounted for 50% of daily reservations.
  • Enhanced Security: Installed CCTV and access control helped deter theft and gave restaurant owners peace of mind.
  • Lower IT Costs Over Time: Cloud backup and proactive maintenance reduced emergency hardware replacement costs by 25%.

USE CASES DEMONSTRATED

  • Real-time Promotions via digital screens boosted upsells for daily specials.
  • Streamlined Communications reduced internal delays with VoIP and regular updates.
  • Data-driven Decisions from website analytics informed new menu promotions and marketing campaigns.
  • Secure and Resilient Infrastructure protected business continuity and minimized downtime risks.

SUMMARY

Bella’s Bistro, a family-owned restaurant in Melbourne, faced delays, errors, and high operating costs due to outdated tech, limited online presence, weak security, and aging hardware. Radcomp conducted a full audit, then rolled out an integrated solution: upgraded IT support, cloud backup, virtualisation, digital displays, new website with booking, VoIP communications, and enhanced surveillance. Within just a few months, error rates dropped by 40%, website visits rose 35%, online bookings made up 50% of reservations, hardware downtime was nearly eliminated (uptime > 99.5%), and emergency equipment costs fell by 25%. The result: faster service, stronger customer engagement, better security and lower long-term costs.